Billing FAQ's

Frequently asked questions:

Q.  What is copay, coinsurance, and deductible?
A.  This is the balance your insurance deems is your responsibility per your insurance contract.

Q.  What if I believe my insurance should have paid my balance?
A.  You should contact your insurance company in this case.  It is best to know the exact service date when calling them.  If you are told the claim will be reprocessed, please ask how long it will take and then advise us of the information by calling 404-303-7520.

Q.  What is a "COB" issue?
A.  Often times, an insurance company will update their records on an annual basis.  This includes verifying that you and/or your dependents are covered under just one health plan.  This information can be updated only by the insured, not us.  If we submit a claim and it is denied for this reason, your statement will reflect that additional information is needed from you.  You will then need to call your insurance company and answer their questions over the phone. You will also need to advise them to reprocess any claims they have denied for this reason.  We will continue to bill you for these services until they are resolved.

Q.  Can I make a credit card payment over the phone or online?
A.  Yes!  You can avoid sending your card information through the mail.  We can take your information over the phone, process the payment, and mail a receipt to you or you can Make an Online Payment.

Q.  Why is circumcision care not covered under my insurance?
A.  Please contact your insurance company and verify that your newborn has been added to your policy.  You can then discuss further insurance questions at that time.